3.5 years
Cash App
Product Designer on Disputes and Scams team, in the Trust & Safety org. I led projects that extended dispute flows to more payment types beyond card (P2P and $Pay). I continued to improve our reporting flows, as well as giving customers more visibility, security, and support.
Some impact highlights
- $2 million saved annually through a flow I redesigned, introducing more guidance and routing customers to the right resolution type
- New scam reporting designed triplled our ability to confirm scams (3% → 15%)
2.5 years
Asana
Product Designer on Integrations, in the Workflow org. Designed and launched integrations for Google Drive, Zoom, Microsoft Teams, Vimeo, Adobe, ServiceNow and Zendesk.
1.5 years
Lever
1 of 3 designers at this startup working on projects involving integrations, scheduling, surveys, and reporting (dashboards).
1 year
Tableau
Product Designer for data-driven alerts and collaboration features in the enterprise org.
2.5 years
IBM
Product Designer on Availability Monitoring and Data Science Experience.
3 month internship
Blizzard Entertainment
Designed and developed an internal app for employees in the Business Intelligence department to efficiently find and view their Tableau dashboards.
